Purchase terms

In order to avoid misunderstandings during the purchasing process, we ask you to read the rules for purchasing the goods on the Scorpena.COM website (SIA "AQUATEX GROUP", registration number: 40003714583).

  1. You can place your order on Scorpena.COM, using the email scorpena.equipment@gmail.com, or by calling +371 28286018.
  2. On the Scorpena.COM all prices for equipment are indicated including VAT 21%. The price does not include shipping costs.
  3. Transactions on the Scorpena.COM can be made only using EUR.
  4. You can pay for the selected products and delivery by bank transfer, PayPal, as well as using the Internet-bank, MasterCard, Visa or Maestro Card. In the case of payment via the Internet bank or a MasterCard, Visa or Maestro Card customer data will be transferred to Maksekeskus AS for making the payment.
  5. When placing an order, the client must enter email address, first name, last name, phone number and shipping address.
  6. It is necessary to pay for the goods within 3 working days after receiving information that the order has been placed, order can be cancelled if the payment has not been received.
  7. After placing an order, the client will receive an invoice by e-mail and SMS confirmation. After shipping an order, the client will receive a notification by e-mail and SMS.
  8. If the client decides to return the ordered goods, the client has the right to return the goods within 14 calendar days back to the seller. The client is responsible for the safety and quality of the goods during the term of the right to return. You must keep the original packaging of the goods and the original look. In order to arrange the return of the goods, please contact us at scorpena.equipment@gmail.com, indicating the number and date of the order. Payment will be made to the customer within 5 business days after the return of the goods. The client must deliver the goods to the warehouse: Latvia, Riga, Kalnciema iela 106A.
  9. Complaints about the availability of goods or quality, please submit electronically by sending an email to scorpena.equipment@gmail.com. The complaints will be reviewed within 7 working days from the date of receipt of the complaint, the answer will be sent to the address indicated in the complaint.
  10. If during the use of the goods there are technical problems with the purchased goods, please contact us at scorpena.equipment@gmail.com, specifying the number and date of the order, we will contact the manufacturer of the goods, who will make the final decision on the replacement.
  11. In some cases, Scorpena.COM may assign customers discount codes (for example after the spearfishing competitions Scorpena is sponsoring). Discount codes will be send electronicaly to you using the chat or by emails. Discount codes can be used when placing an order.
  12. Scorpena.COM reserves the right not to ship the order if the representatives of the online store can’t contact the customer by the phone number or e-mail.

In case of questions, please write to scorpena.equipment@gmail.com